What do I do?

I help people with their computers, smartphones, and related devices. I provide a wide variety of help: troubleshooting and resolving problems; teaching and coaching to improve skills and know-how; setting up printers and smart devices; creating and consulting on web sites. See the Services page for details.  

How do we work together?

Contact me for a free phone consultation, to explain your needs and discuss ways we can work together. Normally this will take 10-15 minutes. Send me an email or use the Contact page to schedule a consultation.

We can work over the phone, and I can use a remote access app to connect with your computer. I also make house calls  in the Raleigh-Durham-Chapel Hill area.

What devices and technology can I help you with?

• Windows computers
• Mac computers
• Tablets
• Smartphones
• Printers, WiFi, and related devices
• Web sites
• Social Media – Facebook and Twitter

How much do I charge?

• $40 / half-hour, for phone consultation and remote access to your computer
• $75 / hour 
• $85 / hour for house calls

What value do I bring you?

• You benefit from my twenty-seven years of experience: analyzing software problems and providing customer support for Windows and Mac users at IBM.
• I do extensive research on computer issues every day, to ensure I offer you the most up-to-date solutions to your problems.
• I encourage follow-up questions on any work I do for you.
• You get my guarantee: your problem is resolved to your satisfaction, or I will take additional steps to resolve it, free of charge.

What is my prior experience?

• 27 years at IBM in North Carolina
  •  2014-2017 – Customer Support for social media, IBM Cloud division
  • 2011-2014 – Web Information Architect
  • 2003-2011 – Manager, Software Documentation
    
  • 2001-2003 – Marketing Lead, Software tools and customer support
  • 1998-2001 – Website Architect and content manager
    
  • 1997-1998 – Technical Writer
  • 1990-1997 – Technical Editor
• Consultant – provided technical writing seminars for corporations such as Exxon/Mobil, Prudential, and US West 1988-1990
• Small businessman – founded and operated independent retail bookstore 1982 – 1988
• College English Instructor – University of North Carolina at Chapel Hill 1978 – 1986

Do I make a commission when I recommend software to you? 

No. I have no financial arrangements with any software company. That way, I can recommend the best software for your unique situation, without trying to “sell” you anything.