Frequently asked questions

 

What do you do?

I help people with their computers, smartphones, and related devices. I provide a wide variety of help: troubleshooting and resolving problems; teaching and coaching to improve skills and know-how; setting up printers and smart devices; creating and consulting on web sites. See the Services page for details.  

How do we work together?

Contact me for a free phone consultation, to explain your needs and discuss ways we can work together. Normally this will take 10-15 minutes. Send me an email or use the Contact page to schedule a consultation.

We can work over the phone, and I can use a remote access app to connect with your computer. I also make house calls  in the Raleigh-Durham-Chapel Hill area.

What devices and technology can you help me with?

  • Windows computers
  • Mac computers
  • Tablets
  • Smartphones
  • Printers, WiFi, and related devices
  • Web sites
  • Social Media – Facebook and Twitter

How much do you charge?

  • $40 / half-hour, for phone consultation and remote access to your computer
  • $75 / hour 
  • $85 / hour for house calls

What value do you bring me?

  • You benefit from my twenty-seven years of experience: analyzing software problems and providing customer support for Windows and Mac users at IBM.
  • I do extensive research on computer issues every day, to ensure I offer you the most up-to-date solutions to your problems.
  • I encourage follow-up questions on any work I do for you.
  • You get my guarantee: your problem is resolved to your satisfaction, or I will take additional steps to resolve it, free of charge.

What is your past experience?

  • IBM Career
    •  2014-2017 – Customer Support on social media, IBM Cloud division
    • 2011-2014 – Web Information Architect
    • 2003-2011 – Manager, Software Tools Documentation
    • 2001-2003 – Marketing Lead, Software tools and customer support
    • 1998-2001 – Website Architect and content manager
    • 1997-1998 – Technical Writer
    • 1990-1997 – Technical Editor
  • Consultant – provided technical writing seminars for corporations such as Exxon/Mobil, Prudential, and US West 1988-1990
  • Small businessman – founded and operated independent retail bookstore 1982 – 1988
  • College English Instructor – University of North Carolina at Chapel Hill 1978 – 1986

Do you make a commission when you recommend software to me? 

No. I have no financial arrangements with any software company. That way, I can recommend the best software for your unique situation, without trying to “sell” you anything. 

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