What my customers say
Helped me many times in many ways
Ralph has helped me many times in many ways when I was stumped by technical issues. Among the many things he has helped me with, he:
- Taught me how to use iTunes, configured it, and helped me copy CDs and download them onto my iPod.
- Configured my printer and connected it with my WiFi and computer.
- Cleaned up my email application to make it more efficient and usable.
- Helped redesign my file system to make it easier to find files.
- Showed me how to download, open, and save attachments from emails.
Ralph is a patient teacher, with extensive experience in both computers and education. He can work long-distance and will guide you step-by-step through the technology thicket. Give him a call. When I need computer help, I call Ralph.
I was grateful to find Ralph to help me with my computer issues. The most important thing for me is that I trust him. He was very helpful in cleaning up and eliminating unnecessary files and teaching me how to do this myself. I highly recommend Ralph.
As a recent widow with a busy solo practice that involves academic and executive function coaching, and whose husband was her business manager, accountant AND tech support for decades, Ralph has been a godsend. His patience, listening skills, and understanding, coupled with solid knowledge and preparation, are all helping me move forward, take ownership, and gain confidence in the tech arena.
With his suggested combined strategies of homework for me, side-by-side tutoring, and some direct implementation on his part, we are "downsizing" to one computer, streamlining practices already in place, and I'm happy to say I'm moving forward in even the one area, technology, which scared me the most. Ralph is a gem and I highly recommend him to anyone in a similar transitional experience. Thank you, Ralph!
Cornelia Kip Lee
A model for excellent service
Thanks again for all your thoughtful and generous advice — you are a model for excellent service and helpfulness (and a pleasure to work with), making me a loyal customer!
Understanding and patience
Ralph, you are truly a helpful man with excellent understanding of my needs, and patience with me as an older man and novice, trying to navigate my computer use. Thank you for all your assistance and good advice.
Essential software and guidance
Ralph provided me with the essential software and guidance to ensure I have the best tools to run our new business. After he migrated our Quickbooks from Windows to Mac, he installed the on-line version and took the time to make sure I was comfortable using it. Ralph’s good nature and professional experience are exceptional.
Updating to a new system
Ralph’s assistance was vital in getting my home music teaching business up to date with a new computer and operating platform. He helped me assess my needs by thoroughly examining my old desktop system and inspiring me to envision all kinds of possible new uses for my technology. I was then able to go to the store armed with all the information and system requirements I needed to make the best possible purchase of a new 2-in 1 laptop!
Ralph then helped me transfer all my financial data from the past 17 years from an old, outdated program into the latest software on my new computer. He did his research before coming to my house, and knew exactly what pathway to take, in transferring my data multiple times before it could be brought up to date and safely preserved.
Ralph was excellent both at explaining things, and at listening carefully and asking questions to help figure out exactly what my needs were. He’s also very calm and patient. I highly recommend his services!